Microsoft Software

Power Virtual Agent

Base license that provisions 2000 sessions per tenant per month

“Dynamics 365 Customer Service Professional

User subscription that includes Dynamics 365 Customer Service Professional

Standard Edge Scale Unit Overage

 Overage add-on for Standard Edge Scale Unit, includes 100K transaction per month.

Microsoft 365 Business Premium –

Best for businesses that need all the apps and services included in Business Standard plus advanced cyber threat protection and device management. For businesses with up to 300employees.

Windows 10/11 Enterprise E5 –

 NON-SPECIFIC - Windows 10/11 Enterprise E5 includes Windows E5 - Annually 10/11 Enterprise E3 plus Microsoft Defender Advanced Threat Protection (ATP). Microsoft Defender ATP is a unified endpoint security platform and enables enterprise customers to protect, detect, investigate, and respond to advanced attacks and data breaches. It is built-in, cloud powered, applies Artificial Intelligence to automate security incidents and leverages the Microsoft Intelligent Security Graph to integrate detection and exploration with other Microsoft Threat Protection services*. *some separate subscriptions may be required

Dynamics 365 Customer Service unified

This is an overage SKU that provides additional capacity for unified routing in Dynamics 365 Customer Service.

Microsoft 365 Business Basic

– Best for businesses that need professional email, cloud file storage, and online meetings & chat. Desktop versions of Office apps like Excel, Word, and PowerPoint not included. For businesses with up to 300 employees.

“Dynamics 365 Commerce Recommendations (36

Dynamics 365 Commerce addon for Recommendations, see licensing guide for details.

Common Data Service File Capacity

 – Additional file capacity for Dynamics 365 Customer Engagement Apps, PowerApps and any application that utilizes Microsoft’s Common Data Service for Apps. Each unit increases available tenant wide shared capacity by 1 GB

Microsoft 365 Business Standard –

Best for businesses that need Office apps acrossdevices plus professional email, cloud file storage, and online meetings & chat. For businesses with up to 300 employees.

Dynamics 365 Sales Enterprise Attach

 Attach user subscription offering for Dynamics 365 Sales Enterprise. Requires qualifying Dynamics 365 base offer.

Dynamics 365 Customer Service Enterprise

Attach user subscription offering for Dynamics 365 Customer Service Enterprise. Requires qualifying Dynamics 365

Dynamics 365 Intelligent Order Management

Intelligent Order Management capacity block of 1k order lines

Dynamics 365 Customer Service Professional

 User subscription that includes Dynamics 365 Customer Service Professional

Dynamics 365 Customer Service Professional

 User subscription that includes Dynamics 365 Customer Service Professional

Sensor Data Intelligence Scenario Add-in

 Dynamics 365 IOT Intelligence Add-on, includes entitlement to one scenario and ten machines.

Common Data Service Database Capacity

 – Additional relational database capacity for Dynamics 365 Customer Engagement Apps, PowerApps and any application that utilizes Microsoft’s Common Data Service for Apps. Each unit increases available tenant wide shared capacity by 1 GB

Dynamics 365 Customer Service Enterprise

– Attach user subscription offering for Dynamics 365 Customer Service Enterprise. Requires qualifying Dynamics 365 base offer.

Dynamics 365 Finance

 Base user subscription offering for Dynamics 365 Finance

Microsoft Viva Topics

– This per-user offer enables customers to get access to topic cards/pages/knowledge centers and advanced search features including Microsoft Graph Connectors.

Windows 365 Business 2 vCPU,

Windows 365 Business is for smaller organizations that want a simple way to buy, deploy, and manage Cloud PCs, for up to 300 users. With your Windows 365 Cloud PC, you can securely stream your Windows experience — including your personalized apps, content, and settings – from the Microsoft cloud to any device.

Windows 365 Business 2 vCPU,

NON-SPECIFIC - Windows 365 Business is for smaller organizations vCPU, 4 GB, 1 28 GB - that want a simple way to buy, deploy. and manage Cloud PCs, for Annually up to 300 users. With your Windows 365 Cloud PC, you can securely stream your Windows experience -- including your personalized apps, content, and settings -- from the Microsoft cloud to any device.

Office 365 E5 without Audio

NON-SPECIFIC - The Office suite for PC  and Mac, plus email, instant messaging, HD video conferencing, 1  TB personal file storage and sharing, analytics, and advanced security. Does not include Audio conferencing.

Dynamics 365 Field Service (36

 User subscription that includes Dynamics 365 Field Service, Enterprise edition.